Voice practice and coaching for client-facing teams
Maestro gives your people a live AI counterpart to talk to, in English, Hindi, Hinglish, Spanish or Spanglish, then grades the conversation against a trainer-built rubric with a quote from their own words behind every score. Managers see who needs help, on which skill, by the next morning.
Runs in the browser on laptop or phone.A session takes about six minutes.Report in about 30 seconds.
Book a demo
A 20-minute walkthrough: one live conversation, the graded report, and the manager view. Bring a conversation from your own workplace and we will run it as the scenario.
contactus@maestrotrainer.comFeatures
A workshop teaches the model. Maestro is where people rehearse it, out loud, against someone who pushes back, and find out how they actually did.
AI counterparts who interrupt, push back and cool by a degree when you waste their time. Each one is a written brief: role, temperament, language mix, opening line and what the learner is graded on. English, Hindi, Hinglish, Spanish and Spanglish, chosen per session.
Every score on the 29-dimension communication rubric carries a verbatim quote from the transcript. Delivery is graded from the recording itself, pace, tone and fillers, with a timestamp for each observation. Trainers can defend every number.
Team KPIs, a results heatmap by person and dimension, one-click assignment and email nudges. Admins roll up several entities or client cohorts from one login, each manager seeing only their own people.
Who it’s for
Hospitality, banking, IT services, pharma. Front desks, relationship managers, delivery leads and first-time managers practise the conversations that cost accounts when they go wrong.
Add a practice and measurement layer between and after your workshops. Run programs for several clients from one login, co-branded as Maestro by you, and show skills uplift with numbers instead of smile sheets.
Embed voice practice and competency measurement into an existing program. Scenarios, personas and rubrics are data, not code, so they bend to your content and your competency framework.
How it works
Pick from the library or brief a new one. Invite participants by email or CSV upload; each gets a set-password link and sees their assignments on sign-in.
The participant reads the brief, picks a language and starts talking. About six minutes with a counterpart who stays in character and reacts to what is actually said.
Within about 30 seconds: an overall score, a score and evidence quote per dimension, conversation dynamics, and delivery feedback graded from the recording.
The results matrix shows every person against every dimension. Reassign the weak spots, compare cohorts, properties or clients, and report uplift to the sponsor.
Most communication programs stop at the classroom. Participants nod, go back to the floor, and the next difficult client finds them unprepared. Nobody measures what changed. Maestro puts the rehearsal and the measurement after the workshop, where behaviour is actually formed, and gives trainers something they have never had: a score they can defend with the learner’s own words.
Scenario library
Thirty-two scenarios across communication, service, sales, leadership and crisis handling, each with its own rubric and difficulty level. Add your own in days, not quarters.
Personas
Each persona has a temperament that holds across the whole conversation. They remember what you said two minutes ago and respond to it.
Old-world courtesy that cools one degree every time his time is wasted. Never shouts; his displeasure is precise.
Warm until the numbers wobble, then slips into Spanish. Fifteen years of vendors over-promising and he remembers every one.
Confident, direct, every minute accounted for. “You have eight minutes. I bill by six.”
Measured, data-first, has quietly killed three pilots this year. Asks for the number behind every claim.
Energetic, curious, deeply sceptical of vendors. His engineers claim they could build half of it.
Your best performer, stretched thin and starting to show it. Candid when she trusts you, guarded when she doesn’t.
Every persona is a written brief, not code: industry, role, temperament, language mix, opening line, and what the participant is graded on. A collections call for a bank, a doctor visit for a pharma rep, an appraisal for a first-time manager, a campus-to-corporate interview. Same engine, your scenario, your rubric. New personas are drafted quickly and refined with your trainers before they go in front of participants.
Why trainers trust the score
Rubric excerpt · Verbal
Five anchor levels per dimension, from “exemplary” to “needs work”, each written as observable behaviour.
Pricing
Each plan includes a pool of practice runs. Headcount sets the band, not the bill, so seasonal and high-turnover teams never pay for empty seats.
One team, four to six weeks
Per property or team, per year
Several entities, your brand
Practice runs are pooled per property each month. Top-up packs are available if a cohort practises more than planned, and managers never have to ration rehearsal.
FAQ
English, Hindi, Hinglish, Spanish and Spanglish today, chosen by the participant at the start of each session. The counterpart code-switches naturally, which matters for how bilingual workplaces actually talk, from Mumbai to Miami. Other languages can be added per scenario.
About six minutes of conversation, then roughly 30 seconds for the graded report. Delivery feedback from the recording can take up to a minute longer. Most participants run a scenario two or three times in a sitting.
You can check it. Every dimension score is paired with a quote from the transcript that justifies it, the rubric anchors are visible to everyone, and the model and prompt version are recorded with each assessment. Trainers tell us the quotes are what convince them.
Yes. Maestro runs in a modern browser on laptop or phone, with a microphone. There is nothing to install. Headphones help in open offices.
Yes. Scenarios and personas are written briefs, and rubrics are structured data with behavioural anchors. We draft from your content and refine with your trainers before anything goes in front of participants. Most custom packs are live in days.
Each organisation’s data is isolated in its own tenant. Participants can export or delete their own records. Session audio is processed by our voice partner for delivery grading; retention terms are set out on the privacy page, which we are happy to walk through with your legal team.
Managers invite by email or upload a CSV. Each participant receives a branded set-password link and lands on their assignments. Managers see only their own team; admins see every entity.